Youstice is a revolutionary way for companies to resolve customer complaints. Companies and customers communicate as partners via an application that engages with a friendly structured dialogue. And when they cannot reach an agreement, customer can elevate the complaint to a neutral third party for decision based on standard rules. All is done in a couple of clicks, time is saved and customer’s loyalty increased.
Youstice is a new-generation multilingual online tool, delivering fast and fair solutions to customer complaints all over the world. It helps companies seamlessly communicate and handle claims - both within countries and cross-border.
Through Youstice, in just a couple of clicks, both sides can communicate and negotiate directly, getting issues resolved within minutes. The process is standardized, automated and sophisticated, as it provides options for a constructive dialogue between the consumer and retailer. If no agreement can be reached, Youstice offers the option to have the complaint reviewed by a neutral third-party professional, by mutual agreement, for a quick and fair decision.
By resolving complaints rapidly and fairly retailers become trusted sellers, gain loyal customers, prevent negative feedback and make clients more engaged.
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- Connect with your customers and increase their loyalty – thanks to a personalized approach to customer complaints
- You save time- solving a complaint takes just a couple of clicks
- You minimize negative reviews and prevent customers from posting future ones by resolving their complaints quickly and efficiently
- You get help with international expansion – you will get an access to our ecosystem of interconnected online markets, consumer organizations, trustmarks and ODR (Online Dispute Resolution) providers
Youstice provides customers with an opportunity to have their complaints resolved as quickly as possible and provides retailers with a single web application to manage customer complaints.
Youstice is based on a user-friendly system of pictograms and structured simple texts, so it can be expanded to any country irrespective of the language, allowing smooth negotiation between a customer and a retailer, each communicating in their native tongue.
We have designed Youstice to be truly user-friendly and easy for both consumers and retailers from different parts of the world. It is fast, intuitive and available in many languages. The application will guide you through the whole process and present you with a number of options to resolve the issue. Plus, our team is here to support you.
- is an easy-to-use web application
- can quickly manage customers complaints and makes them feel more engaged and independent
- is available in your language