Support/Updates
How do I get an update?
Fixes and smaller updates are povided for free. To download them
- Click on the link my orders.
- Enter either your order number and password, or your account credentials
- Click on your order number
The link to the product is always the link to the latest version.
How do I get support?
If you have problems with one of our products, use our ticket system.
If you don't get answer or other problems appear, please use our contact page. You can also just use reply on the email, which sent your invoice.
Tutorials
Tutorials about VirtueMart 2 are available on our wiki.
The tutorials in this section are tutorials to install and configure one of the product sold in this shop.
Read this before asking for the warranted support!
The most problems arise due template overrides and 3rd party extensions. So before contacting the support and claiming that something is not working, try it always before without template overwrites. You can easily disable them by renaming the com_virtuemart folder in joomlaRoot/yourTemplate/html/ .
The warranted support does NOT cover problems due your template overwrites or other 3rd party extensions. When we lose a lot time due this, we may invoice you. It is your duty to exclude errors created by modifications to the default virtuemart setup/installation.